Returns & Refunds
30 Day No-Quibble Guarantee
We understand that sometimes when you order over the internet, when the goods arrive in your home they are not quite what you expected. This is why we offer a 30 Day No Quibble Guarantee. If for any reason you are unhappy with your purchase, you can return it to us provided it is in the original manufacturer's packaging (including all instructions) and in unused condition. We will refund your money, including the original shipping charges, within 14 days.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
Under this returns policy you must return the goods to us at your own expense. You are also responsible for the risk of loss or damage when you return goods, so you should ensure that all items are packaged securely and take out enough postal insurance to cover their value.
This returns policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Damaged or Faulty Items
Should your goods arrive faulty, incorrect or damaged; we will either (at your option): exchange such goods; or refund in full the price you paid for the goods.
Under this returns policy we will reimburse your costs in returning goods to us. If the goods are to be exchanged, we will issue a refund to your payment card for postage costs. If you require a full refund a separate cheque will be issued for postage costs.
As we are responsible for the risk of loss or damage when returning goods we ask that you do not pay extra for insurance or other services, such as "Recorded Delivery". Please obtain "proof of postage", as this is all we will require should the goods be lost or damaged.
All goods should be returned to: Galla Coffee, Unit 3 Warwick Road, Fairfield Industrial Estate, Louth, Lincolnshire, LN11 0YB; in the following manner:
- Goods should be securely packaged and adequately sealed. If goods are being returned under the "30 Day No Quibble Guarantee" they must be in the original manufacturer's packaging and in unused condition;
- Complete the returns section on your receipt and return the whole receipt with your goods. This will ensure you receive your refund or replacement goods promptly;
- Please ensure that you have addressed the package clearly with the Galla Coffee address;
- Make sure that you obtain proof of posting from the Post Office to avoid problems should the goods be lost or damaged in transit.
We can arrange a repair or replacement under warranty for the following manufacturers: Bialetti and La Cafetiere. Please contact us either at email@example.com, or call 01507 607540.
Faults for Ascaso machines are dealt with by Ascaso UK. You can contact them on: 0844 809 2099 or by visiting: www.ascaso.uk.com.
Faults for Gaggia machines are dealt with by Philips' Customer Care Centre. You can contact them on: 0844 338 0489 or by visiting: www.support.philips.com.
Faults for Handpresso and La Pavoni machines are dealt with by Fairfax Coffee Ltd. You can contact them on: 0800 316 8700 or by e-mailing: firstname.lastname@example.org.