Privacy & Security
Security
All personal details, such as your name and address, are gathered on this website using a Secure Socket Layer (SSL) server, certified by Geo Trust. The server encrypts the data sent between itself and your computer, so it cannot be read or tampered with by any malicious third party.
To protect your further, all payment transactions are processed on our behalf by WorldPay Limited. WorldPay are the market leader in internet payment processing systems and will protect your personal information to the same high standard as that which you would experience from your bank. All communications with WorldPay are encrypted using a SSL server, and the data storage systems WorldPay uses are regularly audited by the banking authorities to ensure a secure environment.
We do not see or store your payment details at any stage during, or after the transaction.
For additional security, we employ the latest in online fraud-prevention, "3-D secure". 3-D secure schemes, such as "MasterCard Secure Code" and "Verified by Visa", are the internet equivalent of "Chip and Pin'. They allow the cardholder to authenticate themselves using a simple password. Although you do not need to be enrolled in a 3-D secure scheme to place an order with us, we would highly recommend that you consider joining for added peace of mind. Please contact your payment card issuer for more details.
As an internet shopper you are also protected from fraudulent use of your payment card by your card issuer. Your card issuer provides you with the right to dispute a transaction if the goods did not arrive or if the card was used without your knowledge.
We are an accredited member of the "SafeBuy Assurance Scheme" and adhere to high standards of internet retailing. SafeBuy regularly vets our systems to ensure we provide a secure environment for payment cards and protect the privacy of personal data.
Privacy Policy
We at Galla Coffee are totally committed to protecting your privacy. We comply with the principles of the 'Data Protection Act 1998', the 'Privacy and Electronic Communications (EC Directive) Regulations 2003' and the 'SafeBuy Code of Practice'. We collect information about you in order to process your order. That information will only be shared with other parties that are involved in the fulfilment of your order. We do not send random marketing emails (spam).
The information we hold may include:
- Your name
- Addresses
- Phone number
- E-mail address
- Other information necessary for processing your order
We do not hold your payment card details; these are held securely by WorldPay Limited (see 'Security' section for more information) and never seen by us.
This data will be held in accordance with our internal security policy. Data will only be release to third parties, such as the police, on request where there is a legal requirement for us to do so.
We will never collect sensitive information about you without your agreement. You have the right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request.
Cookies
Cookies perform an essential role on this site to keep track of the contents of your shopping basket. When you first add an item to your basket we send a cookie to your computer that contains an identification number that is unique to the computer you are using. This cookie is used solely as a marker to recognize your computer every time you add an item to your basket.
A cookie is also sent and stored on your computer if you select the “Remember my name and address” option during the checkout process. This cookie will contain your: name, address, phone number and email address.
You can disable cookies on your web browser; however, you will not be able to add items to your shopping basket whilst they are blocked.
